Shipping & Returns
We ship via the United States Postal Service (USPS). The options for domestic shipping are Parcel Post and Priority Mail. We do not overnight packages. Parcel Post shipping time is 6 – 10 business days (weekends are not included) and Priority Mail is 3 – 5 business days. International orders are sent via Priority Mail International, which takes 6 – 10 business days. USPS offers NO tracking for any of these shipping methods. All shipments come with delivery confirmation. Please include any special shipping instructions with your order in the customer comments (ie. “leave by side gate”). Orders received will be processed and shipped within 2 days of receipt, but usually the same day. Orders received after 4:00pm CST will be processed the following day. Weekend orders are shipped on the next available shipping day (Monday, unless it's a federal holiday). Shipping cost is calculated via the USPS website.
Although our track record with USPS has been exceptional, occasionally packages do get lost in the mail. Please allow the FULL time alloted to for the package to reach its destination and please do not count weekends or holidays. Even then, most of the time, the package will get there within a day or two outside the alloted time, particularly if the destination is in a rural location. In the event a package does not arrive, please contact us via phone or email and accomodations will be made to re-send the order. PLEASE verify shipping addresses if the package is being sent to someone other than yourself. Please ensure that the shipping address is full and complete, including all apartment or suite numbers.
Should a package arrive damaged, it is ideal for us to receive photographic evidence. We request that you email us a picture to erase any doubt of the damage claim. A replacement will be sent immediately. We have the right to deny highly suspicious or repeat claims. We reserve the right to refuse service to anybody.
Returns and Refunds
We cannot accept returns and will not offer refunds, even on intact products. All sales are final. Though we are pleased with the quality of all of our products and describe them as completely as possible, taste is subjective. The true measure of how a product tastes is reflected by the ingredient list. We only do business with reputable companies and trusted products and sell them with good faith.